Returns and refunds

Defective, damaged or wrong item

Inspect your order as soon as it arrives. If an item is defective, damaged or different from what you ordered, write to us within 7 days of delivery at claudeirakoze11@gmail.com, with your order number and photos of the product and packaging. Once we've checked, we'll offer a replacement or a refund. In most cases, you won't need to send the product back.

Change of mind

You have 14 days after delivery to request a return. The item must be new, unused and in its original packaging.

• Write to us before sending anything: packages sent without prior approval are not accepted.
• The return address is shared once your request is approved and may be outside Canada.
• Return shipping costs are your responsibility and are not refunded.

Refund

Once your return is received and inspected, we'll let you know whether the refund is approved. If it is, the product price is refunded to your original payment method within 10 business days. Your bank may take some time to show it.

Exchange

To exchange an item, request a return of the original item, then place a new order once the return is approved.

For all the details, see our return and refund policy.