Frequently asked questions
Can't find the answer to your question? Write to us at claudeirakoze11@gmail.com. We reply in English or French within 2 business days.
Questions
How long does delivery take?
Your order is prepared within 1 to 3 business days, then usually arrives within 7 to 15 business days. Some parcels can take up to 20 business days (customs, peak season, remote areas).
Is shipping really free?
Yes, anywhere in Canada, with no minimum order. Applicable taxes are calculated at checkout.
How do I track my order?
You get an email with your tracking number as soon as your order ships. Tracking can take a few days to show up on the carrier’s site.
Do the kit items arrive together?
Not always. The three items may arrive in separate parcels, on different days.
What if an item arrives damaged?
Email us within 7 days of delivery with your order number and photos. We will offer a replacement or a refund, and in most cases you will not need to send anything back.
Can I return an item if I change my mind?
Yes, within 14 days of delivery, if the item is new, unused and in its original packaging. Email us before sending anything and we will give you the return address. Return shipping is at your expense.
What language are the labels in?
The printed words are in English. The set also includes blank labels for your own names, and date labels.
Where do your products ship from?
From our supplier’s warehouse in China. That explains the delivery times, which we prefer to state clearly upfront.
Which payment methods do you accept?
Accepted cards and payment options are shown at checkout. Payments are processed securely by Shopify.